Support

Support

Really-Virtual is a Veteran lead business with a mission to onboard, train, and maintain the new-collar workforce. A combination of practical experience, military training, and doctoral research, Really-Virtual has developed a unique workforce development platform that leverages the best elements of today’s technologies and years of practical experience.

  1. My steering wheel doesn't work.

    Every Real-Forklift comes with a Thrustmaster T300 RS force feedback steering wheel.  Every unit we ship comes with a glue plug to prevent users from moving the selector switch, so make sure to check for it.
    In Windows Search, type  joystick then select Setup USB Game Controller

    Select the Thrustmaster controller setting.  If it shows you this, then you have a communication problem between your steering wheel  and Windows operating system.

    First things first, make sure the selector switch on the left side of the steering wheel is set to PS3.  All of our units are shipped to be glued in that position.  Once that is verified, you will need to shut off the simulator and unplug  the power from the back of the steering wheel base.  It is a three receptacle plug.  Wait 30 seconds for it to completely power down.  Plug back in and power-up your simulator.

    Always stand clear of the steering wheel on boot up as it will run through a calibration.

    Once that is done, go back to the joystick  panel and see if it is now showing the correct Thrustmaster control   panel.  If you see the image below then you are good to go.

    If this doesn’t resolve your issue please contact our support team.

  2. Real-Forklift Observation Post

    Real-Forklift Observation Post is the Windows PC application that allows Trainers to provide remote trainer support to their operators when they are using using their Real-Forklift Virtual Reality Simulator.

    • Contact Support to get a copy of our preview version.
    • Run From your downloaded location
    • Run From your downloaded location
    • Then Click Run anyway
    • If you want a short cut on your desktop, check Create a desktop shortcut
    • Click Install
      • Click Finish  and Observation Post will run.  To not run on finish, uncheck Launch Real-Forklift Observation Post
    • My Simulator Steering Wheel turns at a different rate.

      If you notice that when you turn your physical steering wheel and your virtual steering wheel either turns at a faster rate or stops turning too soon then you need to reset the control mapping.  This will require an administrator to log into the simulator.

      • Click the Joystick Icon on the Toolbar
      • Click Control Map
      • Under the Controller Column, find Wheel  and Click it.
      • Click Replace Wait 5 seconds.
      • When it says Now press a button or move an axis to assign it to Steering  turn the wheel all the way left or all the way right within the 5 second countdown.
      • You may get a message that states Wheel Left or Wheel Right  is already assigned.  
      • Click Ok  or Replace.
      • Click Done.
      • Click Close.
    • When calibrating the steering wheel is 90 - 180 degrees off

      If you find yourself unable to complete initial calibration during startup refer to item 4 above. The most likely reason is the steering wheel is out of calibration.  Complete step 4 above and before putting on your headset.

    • My Oculus Head Mounted Display is black and/or black with three white dots
      • Uninstall oculus using the setup/installer.
      • in your local disk, program files/program files x## delete the "oculus" folder.
      • go to in File Explorer, then users>your name>%appdata%.
      • in all 3 folders "Roaming", "Local" and "Local Low", delete all "Oculus" folders and also "Oculusclient" folders if present.
      • Download the Oculus installer
      • Run and Install.
      • Contact customer support if you do not have a login for Oculus.
    • Oculus hardware error when launching Real-Forklift using Quest 2 Head Mounted Display
      • Usually this occurs when the Oculus link hasn't been enabled.
      • Any time you open the Oculus app on your simulator computer you must enable Oculus link.
      • Click on the image to watch a short tutorial video.
      Screenshot for the process to enable Oculus Link
    • Improve the visual performance of your Quest 2
      • In the Oculus app on your computer click on Devices.
      • Click on your Oculus device and you should see a slide out for the settings appear.
      • Click on Graphics Preferences.
      • Match the settings in the image below.
      Screenshot to set the resolution for the Oculus Quest2
      • You can adjust the render resolution slider down if your system isn't able to maintain 90 FPS.
      • Launch Real-Forklift and after you login, presss Shift + D.
      • In the lower right you will see your framerate.
      • The counter will vary a bit but generally you want it to remain smooth with minimal drops below 89/90 FPS.
    Forklift rendering

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